Case study- how Citruslabs helped a Biotech with their patient recruitment

With more than 200 research sites now using Citruslabs for patient recruitment to screen thousands of patients every month, researchers are now well on their way to finding new treatments for hundreds of different health conditions - something that just would not be possible without a technological solution. We are very lucky that clients have been sharing their success stories with Citruslabs. Let’s look at one of them:

Biotech case study for a menopause clinical trial


Our client, a biotechnology company, was looking to fill their menopause trial where they needed 520 referrals. After months of recruitment for their clinical trial using a central ad campaign, which included social media ads, radio ads, and ads in local newspapers, the sponsor had problems finding patients and knew that they were behind their enrollment schedule. At this time, their current campaign was not delivering the boost the study needed.


They connected with Citruslabs, discussing their challenges with us and the preferred outcome of their recruitment campaign. Citruslabs took over patient recruitment for the sponsor and also introduced the software Citrus to the sites to streamline the patient process by automating parts of it and find out which campaign performs best. This helped not only with a more organized workflow but also with better patient engagement and retention, as patients felt more transparency and trust. Additionally, Citruslabs was able to present the sponsor with unprecedented KPIs to boost site performance.

Through automating especially the administrative part of the patient recruitment process and helping sites to improve their patient engagement, the sponsor saw an increase in patient satisfaction, which resulted in a decrease in patient dropouts by 67%. The sponsor also increased its patient enrollment rate dramatically by 22%, saving a big amount of their recruitment budget. Besides that, the staff saved up to 35% of their time working on administrative tasks and was able to focus on what really matters - screening and recruiting patients.


Patient recruitment and retention is our turf - do you need support with recruiting patients for your study? Contact us here.


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Since 2015, our team has been hard at work raising awareness of clinical trials across the globe. A Forbes ‘30 Under 30’ company and a graduate of the renowned Techstar program in New York, Citruslabs is at the forefront of patient recruitment and retention technologies. With over 3 million patients now recorded on our databases, our patient recruitment dashboard is fast becoming the most efficient method of trial recruitment.

Now a #1 health app in 17 countries, our Mindmate app is helping to revolutionize the way we think about healthcare. Mindmate “[takes] senior care into the digital age” (Forbes, 2018) by providing people with the cognitive decline the essential tools to help them rebuild and maintain strong mental health. Trusted by millions of users, our health community continues to grow as the content available expands to the needs of individuals today.

  • Interested in finding out more? Get in touch with us here, and check out our archives for all our top tips and tricks on running successful clinical trials in today's constantly changing industry.

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