• Joanna Thomson

Citrus: your patient recruitment and retention problems solved

Clinical trials run on Citrus.

Gone are the days of sticky notes on desks, reminding practitioners to regularly check-in with their patients. With the rise of big data and the increase of internet reliance across the world, patient recruitment companies must now look to new technologies for recruitment and patient engagement solutions. On average, 86% of clinical trials fail to meet patient recruitment targets; with 15-20% of research sites failing to recruit a single patient! So, it seems that technological solutions have more than just the everyday struggles of misplaced memos and paperweights to deal with.


Here at Citruslabs, we've created Citrus, the ideal fully integrated patient recruitment, and retention platform, to help any researcher improve their current enrollment metrics with less effort, drive deeper communication, and boost effective retention that works.

Further, we ensure research sites are connected to a thoroughly educated and engaged pool of participants with over 3 million patients on record; so, it is no wonder why we have such high patient confidence! Now, we would say that other models are available - but this would be a lie. In fact, unlike that offered by other patient recruitment companies, our easy-to-use platform is the first-of-its-kind for the market; giving researchers a unique insight into their patients’ wants and needs via industry-leading technology. The future of clinical recruitment and retention starts here.


Ditch your spreadsheet with our world-leading patient recruitment software



To put it simply, what we’ve produced is a fully integrated platform that puts patients at the center of your clinical studies. Outperforming traditional excel/paper systems, Citrus reduces the staff burden of clinical research by bringing patient interaction directly to the researcher - without the need for awkward telephone introductory interviews. Through our familiar messaging interface, research sites and patients alike can talk 24/7 with communication as easy as sending a text! Never miss a patient interaction again.


Citrus has everything you need to meet your enrollment targets. As we all know, clinical research is always on the move, always developing and evolving; so, staying on top of what really matters has never been easy… until now.


Advancing research one patient at a time, our recruitment dashboard offers research sites 5 unique products in one:


1. Centralized referral management


Systematically engage with patients and be assured that each potential study participant is lined up for the next stage of engagement. Our software does all the hard work for you.



2. Maximized enrollment with a human touch


Citrus allows sites to recruit from multiple sources, ensuring that patients are educated on clinical trials and fit the criteria of the study at hand.



3. Automated engagement hub



Set your own rules for your patient communication through our automation feature, strengthening the site-patient relationship.



This, along with (4.) an efficient task management system to integrate your workflow through collaborative, prioritized & automated task management to easily follow up with your patients and (5.) an easy-to-use messaging service for ease of communication and to never miss a patient interaction again, make up our platform.


Does this sound interesting to you? Contact us to book your product tour here. Still not convinced? Check out our guarantees to you below.



With over 200 research sites using the Citrus platform to screen thousands of patients every month, researchers are now well on their way to finding new treatments for hundreds of different health conditions - something that just would not be possible without a technological solution. Make sure that your clinical trial is in the lucky 12% and turn that luck into guaranteed results with Citrus.



  • Interested in finding out more about our platform? Get in touch with us here, and check out our archives for all our top tips and tricks on running successful clinical trials in today's constantly changing industry.

Still a little unsure? Check out what our customers have to say about us here.

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