How Citruslabs prioritizes Patients

Clinical research would not be possible without volunteers and patients, whose vital contribution to medicine is the only way that new treatments and cures can be developed. We appreciate the time and energy that our patients grant us when enrolling in our clinical studies, which is why we prioritize keeping our patients well-informed and in communication with us throughout the duration of the study.


Our patient recruitment services and work as a digital clinical research organization are centered around educating our vast patient pool about the clinical trial process. In order to be fully prepared for clinical trial participation, patients must understand exactly what they’re getting into. We accomplish this by incorporating patient feedback into our study design and clinical protocols.


This means we make sure to write our study material in the same way we would want to read it -- in clear, concise wording with no unexplained medical jargon. We take the guesswork out of translating complicated or highly involved clinical studies into easy to follow study materials, and


We also pride ourselves on being readily available to answer patient questions throughout the process, from the moment the study protocol is in their hands until the completion of the study timeline, we’re always just a phone call or an instant message away.


We want our patients to feel confident and empowered when participating in clinical research, and make every effort possible to reach out to each enrolled patient directly to introduce ourselves and ensure that they know exactly how to get in touch with us to ask questions or chat about any part of the study. No one wants to feel like one of the many, and we want our participants to understand their unique contributions to our work.


For Jodi, our customer success manager who you’ll often hear back from when you have questions, every single enrollment is a reason to smile.


“When I get someone enrolled in a study - I can’t stop smiling because it means together we’re supporting the advancement of medicine. In that ‘enrollment moment’ we have increased the likelihood of finding a new supplement, or skin care item, or treatment that helps folks with an illness or condition.”


Want to Learn More?


In addition to keeping you up to date on all things clinical trials, we also act as a digital CRO with a specific focus on patient recruitment and retention. We believe that patient recruitment and study startup (especially study design and study material) are heavily intertwined. After all, study design can make or break clinical trials, and the patient-perspective should be considered when designing studies to ensure that patient targets are met not only on time, but also on budget.


For Citruslabs, patient recruitment starts with study design and ends with trial completion. We recruit patients through our network of health apps, which enables you to connect with thousands of patients in real time. The best part: these patients are already educated and prepared for the clinical trial process.


If you’d like to hear more about what we do, go here to read about what sets us apart, or here to read what our patients have to say about us.