Hear from our patients: How Citruslabs personalizes Clinical Trials

Across our network of health apps and our work as a virtual CRO and clinical trial recruitment company, we prioritize patient experience. It is important to our team to cultivate open, transparent communication and to ensure the best possible relationship with our patients and customers alike.


Recently, we helped with recruitment for a clinical trial investigating a new treatment for Arthritis pain management. Jonathan, one of the participants, has been living with his condition for years and finally found relief in clinical research.


“Way better than I did just a year ago. My joints don't feel as stiff anymore, it’s still a process but I finally feel like I am on the right way,” he said. He also reported feeling grateful for the impact our team had on him and his family.


“Throughout the whole process, Citruslabs was great about keeping me in the loop. I felt secure in the whole thing...and, my family has had bad experiences in the past with clinical trials, and feeling like we weren’t really in control. This time around, the whole experience was just different. I got to feel safe, and get recruited into a trial that’s now helped me immensely. And, my family doesn’t have to worry,” Jonathan said.


A patient of another trial for seborrheic dermatitis, Annaleigh, got to experience a purely virtual trial.


“Because of the pandemic, my trial was entirely online. Even so, everything felt as secure and professional as possible."


Annaleigh was also excited to find relief through her clinical trial experience, and she was most grateful for finally being recruited to one now that research was taking place online.


“I had waited so long to suit a trial near me, with my other obligations it just isn’t realistic for me to travel. Now though, Citruslabs paired me with a trial that was actually taking place a few states over, and I got to participate in something I never would have been able to otherwise,” she said.


Her clinical trial recruitment process went smoothly, and she reported back to us feeling excited and prepared from the start.


“Their team is just fantastic, so communicative and really treats you like a human being, not just another number on a screen. It felt great to be valued that way and to feel like even from just the beginning of the recruitment process, I had a whole team rallying behind me,” she said.


Want to learn more?


In addition to reporting clinical trial news and stories from within the patient community, we operate Citrus, a fully integrated recruitment and retention software. Citrus fits any clinical trial and simplifies the implementation of patient engagement in your clinical trial. Whether you are already working with CTMS systems or not, Citrus is the perfect add-on to make patient interaction effective.

Since 2015, our team has been hard at work raising awareness of clinical trials across the globe. A Forbes ‘30 Under 30’ company and a graduate of the renowned Techstar program in New York, Citruslabs is at the forefront of patient recruitment and retention technologies. With over 3 million patients now recorded on our databases, our patient recruitment dashboard is fast becoming the most efficient method of trial recruitment.

Now a #1 health app in 17 countries, our Mindmate app is helping to revolutionize the way we think about healthcare. Mindmate “[takes] senior care into the digital age” (Forbes, 2018) by providing people with the cognitive decline the essential tools to help them rebuild and maintain strong mental health. Trusted by millions of users, our health community continues to grow as the content available expands to the needs of individuals today.

With more than 200 research sites now using the Citrus platform to screen thousands of patients every month, researchers are now well on their way to finding new treatments for hundreds of different health conditions - something that just would not be possible without a technological solution. Make sure that your clinical trial is in the lucky 12% and turn that luck into guaranteed results with Citrus.


Check out what our customers have to say about us here.

And If you’d like to know more about how Citruslabs can help you recruit more effectively, get in touch with our team here.