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How does Citruslabs improve patient experience?

Last week, we explored the ways that patient experience is shaped through things like communication with patients and their perceived value to the study.

In order to explore how Citruslabs actually improves patient experience in clinical studies, we gathered a few patient testimonials from a trial in which we recently acted as the virtual clinical research organization -- meaning we were able to assist with everything from the beginning study design, through the finish of the trial.

During that process, one participant, James, commended our level of communication.

"The communication from Citruslabs was on point, and although I was skeptical at first, the clinical trial specialist was very helpful, and I was glad to move forward." - James.

Further, another participant in the same study described their communication with us as outstanding, stating “From my first impression of the screening, everything was wonderful. Everything was explained clearly and all my questions were answered thoroughly." - Hillory.

We helped this study achieve consistent, clear communication through our world-leading, highly engaging patient portal and our two-way chat function. These tools are among some of the many we employ to personalise and humanize the patient experience of virtual clinical trials.

While communication is crucial, as we’ve mentioned it is also important for patients to be made aware of how valuable their participation is to clinical studies themselves, as well as to society as a whole.

After participating in the same study as James and Hillory, Yaqoub was satisfied with how valued and cared our team made him feel throughout the study. "The clinical trial specialist clearly explained the process to me and I felt very cared for throughout the study. I hope to be considered for another clinical trial by Citruslabs."-Yaqoub

Whether you’re looking to improve patient experience in your trial, or you’re a patient hoping to be a part of a cohesive, well-organized trial that will value your input, Citruslabs is an excellent option.

Need more Information?

Citrus is a fully integrated recruitment and retention software that fits any clinical trial and simplifies the implementation of patient engagement in your clinical trial. Whether you are already working with CTMS systems or not, Citrus is the perfect add-on to make patient interaction effective.

Since 2015, our team has been hard at work raising awareness of clinical trials across the globe. A Forbes ‘30 Under 30’ company and a graduate of the renowned Techstar program in New York, Citruslabs is at the forefront of patient recruitment and retention technologies. With over 3 million patients now recorded on our databases, our patient recruitment dashboard is fast becoming the most efficient method of trial recruitment.

Now a #1 health app in 17 countries, our Mindmate app is helping to revolutionize the way we think about healthcare. Mindmate “[takes] senior care into the digital age” (Forbes, 2018) by providing people with cognitive decline the essential tools to help them rebuild and maintain strong mental health. Trusted by millions of users, our health community continues to grow as the content available expands to the needs of individuals today.

With more than 200 research sites now using the Citrus platform to screen thousands of patients every month, researchers are now well on their way to finding new treatments for hundreds of different health conditions - something that just would not be possible without a technological solution. Make sure that your clinical trial is in the lucky 12% and turn that luck into guaranteed results with Citrus.

Check out what our customers have to say about us here.

And If you’d like to know more about how Citruslabs can help you recruit more effectively, get in touch with our team here.


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