What factors shape patient experience?

Ensuring a positive patient experience is a vital step in encouraging patient engagement and greatly reducing dropout rates. As such, understanding what factors shape a patient's experiences in clinical studies can help you not only to make your research more mutually pleasant, but also more efficient and effective.


Patient experience is often shaped through the level of communication they’re able to establish with the clinical research company, as well as their perception of their value to the clinical study and to broader society.


Though there are quite a few gaps in the literature, there is support for the idea that a positive patient experience can lead to a higher quality of life throughout the course of treatment.


One 2020 study examined how racial and socioeconomic disparities can dampen the patient’s perception of empathy from their caregivers, a key factor in establishing a positive patient experience.


Beyond clinical trials, patients were more likely to report satisfactory care during a hospital stay when they felt “well informed and consulted about their care.” (Lane et al. 2020.) This kind of research indicates the importance of clear, consistent communication throughout treatments -- even in the realm of clinical research.


At Citruslabs, we prioritize communication and organization. We hope to help your patients feel valuable and heard, and to help you run your clinical study as efficiently as possible, with minimal dropout.


Our unique two-way communication system is part of how we help your patients feel valued, keeping them in your study.


Take a look at what our customers have to say about their experiences here. Or, read more about how our unique patient portal and two-way chat function enables you to establish excellent communication in your trial.

Want more information?


Citrus is a fully integrated recruitment and retention software that fits any clinical trial and simplifies the implementation of patient engagement in your clinical trial. Whether you are already working with CTMS systems or not, Citrus is the perfect add-on to make patient interaction effective.

Since 2015, our team has been hard at work raising awareness of clinical trials across the globe. A Forbes ‘30 Under 30’ company and a graduate of the renowned Techstar program in New York, Citruslabs is at the forefront of patient recruitment and retention technologies. With over 3 million patients now recorded on our databases, our patient recruitment dashboard is fast becoming the most efficient method of trial recruitment.

Now a #1 health app in 17 countries, our Mindmate app is helping to revolutionize the way we think about healthcare. Mindmate “[takes] senior care into the digital age” (Forbes, 2018) by providing people with cognitive decline the essential tools to help them rebuild and maintain strong mental health. Trusted by millions of users, our health community continues to grow as the content available expands to the needs of individuals today.

With more than 200 research sites now using the Citrus platform to screen thousands of patients every month, researchers are now well on their way to finding new treatments for hundreds of different health conditions - something that just would not be possible without a technological solution. Make sure that your clinical trial is in the lucky 12% and turn that luck into guaranteed results with Citrus.


And If you’d like to know more about how Citruslabs can help you recruit more effectively, get in touch with our team here.