Improve patient communication with Citruslabs


Patient communication in your clinical trial is a crucial step towards lowering dropout rates and increasing patient engagement, but it can also give you the power to establish a more comfortable clinical environment. When your dialogue with patients is consistent and responsive to their needs, communication can begin to feel more personal, which is vital to improving patient experience.


How do we approach communication?


Our Citrus platform recognizes the importance of establishing clear communication with patients, which is why we prioritize transparency, security, and mutual accessibility between researchers and patients.


Our platform grants you access to integrated communication tools, making it simple to reach out to patients as well as to keep track of each contact you make with your recruits. We help you to establish frictionless patient communication, empowering patients to get in touch with sites and sites to assist patients when they need help.

The communication tools we provide are patient-centric, meaning we use patient engagement touchpoints to automatically update patients and check in with them throughout the process. Patients will be engaged from day one through personalized, automated drip campaigns. These strategies boost recruitment, as well as encourage patient engagement by reducing doubts and ensuring transparency throughout the entire process.

Beyond this, our platform also assists you with organizing communication for all of your patients in one convenient location, even if they’ve been recruited from multiple sources.


Citruslabs helps you organize patient communication regardless of where your patients come from.

What makes our system unique?

Our automated campaigns use a mix of SMS, email, and phone calls to engage patients, and can be set up with just one click.

We also use a unique two-way chat system, making sure you never miss a patient interaction. Our fully integrated patient portal enables patients to communicate safely and securely with both their clinical research sponsors and their medical team.


Personalize your patient communication with our two-way chat function.

This function allows your staff to focus entirely on patient engagement, instead of data entry. This modern approach strengthens your site patient relationship.



Need more information?


Citrus is a fully integrated recruitment and retention software that fits any clinical trial and simplifies the implementation of patient engagement in your clinical trial. Whether you are already working with CTMS systems or not, Citrus is the perfect add-on to make patient interaction effective.


Since 2015, our team has been hard at work raising awareness of clinical trials across the globe. A Forbes ‘30 Under 30’ company and a graduate of the renowned Techstar program in New York, Citruslabs is at the forefront of patient recruitment and retention technologies. With over 3 million patients now recorded on our databases, our patient recruitment dashboard is fast becoming the most efficient method of trial recruitment.


Now a #1 health app in 17 countries, our Mindmate app is helping to revolutionize the way we think about healthcare. Mindmate “[takes] senior care into the digital age” (Forbes, 2018) by providing people with cognitive decline the essential tools to help them rebuild and maintain strong mental health. Trusted by millions of users, our health community continues to grow as the content available expands to the needs of individuals today.


With more than 200 research sites now using the Citrus platform to screen thousands of patients every month, researchers are now well on their way to finding new treatments for hundreds of different health conditions - something that just would not be possible without a technological solution. Make sure that your clinical trial is in the lucky 12% and turn that luck into guaranteed results with Citrus.


Still a little unsure? Check out what our customers have to say about us here.


And If you’d like to know more about how Citruslabs can help you recruit more effectively, get in touch with our teamhere.

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